Home Merchant Processing Fraud Shield Log In
Fraud Shield

Common Fraud Risks
to Watch Out For

Kashu has built-in safeguards to help protect your account — but you are the first line of defense. Understanding how fraud works is the most powerful protection you have.

SECURITY GUIDANCE

Five things to
always keep in mind.

Stay ahead of fraud with these core practices. Each one protects a different layer of your account.

01

Personal Information Protection

Never use someone else's credit card or bank account information through Kashu.

  • Using others' financial information without authorization violates our policies and may result in immediate account closure.
  • If you suspect someone is misusing your account information, contact us immediately at help@kashupay.com.
02

Spending Awareness

Stay in control by tracking your card activity closely and questioning anything unexpected.

  • Regularly review amounts processed through your linked cards to catch discrepancies early.
  • If something looks unfamiliar, pause and verify before continuing — it's better to slow down than to send funds you can't recover.
03

Suspicious Activity Verification

Take all bank fraud alerts seriously — they exist for a reason.

  • If your bank calls to verify a transaction, treat it as a real warning sign and confirm through official Kashu Support before proceeding.
  • Never dismiss bank fraud alerts as false alarms without investigating first.
04

Social Engineering Prevention

Fraudsters are skilled at impersonating legitimate services, including our own support team.

  • Never share your login credentials, verification codes, or one-time passwords with anyone — including someone claiming to be from Kashu.
  • Be wary of anyone offering to "move money on your behalf" for a fee. This is a common scam pattern.
05

Device Security

Your device is the gateway to your account. Keep it locked down.

  • Use strong, unique passwords and update them regularly. Don't reuse passwords from other services.
  • Enable biometric authentication (Face ID or fingerprint) wherever available.
  • Avoid accessing your Kashu account over public Wi-Fi, especially when initiating large transfers.
🛡️

Questions or concerns?

Our support team is available to help verify any transaction or suspicious contact you've received.

Contact Support
RED FLAGS

Know the warning signs.

Stop before you send if any of these apply.

Scammers rely on urgency and confusion. If something feels off, it probably is. Here are the most common red flags our team sees.

You received an unexpected request to "test" a transaction or move funds for verification purposes.
An offer sounds too good to be true — guaranteed returns, free money, or suspicious rewards tied to a transfer.
Someone is pressuring you to move money quickly before you have time to think or verify.
A contact is asking you to keep the transaction secret from your bank or from Kashu Support.
You are being asked to pay a fee upfront to "unlock" or "release" funds that you were promised.
INCIDENT RESPONSE

What to do if you
suspect fraud.

Act quickly and calmly. Follow these steps in order to protect your account and maximize your chances of recovery.

01

Stop Immediately

Do not send any additional funds. Pause all pending transactions if possible. Every dollar counts at this stage.

02

Contact Your Bank

Call the number on the back of your card and report the suspicious activity. Ask them to flag or freeze any relevant transactions.

03

Reach Out to Support

Contact Payova Support at help@kashupay.com. Provide as much detail as possible about what occurred and when.

04

We Take It From Here

Our team will review your account, secure it against further activity, and escalate to our banking partners if needed to assist with recovery.

OUR COMMITMENT

Safe, transparent,
and reliable.

Fraud Shield is part of our broader commitment to making Kashu the most trusted credit-to-cash platform available. We build the infrastructure — you stay informed. Together, we stop fraud before it happens.

Bank-Level Encryption

Every transaction is protected with 256-bit encryption and transmitted over secure, authenticated channels.

Real-Time Monitoring

Our systems monitor every transaction for unusual patterns and flag anomalies before they become problems.

KYC Verified Accounts

Every Kashu account is identity-verified at signup, creating a safer environment for everyone on the platform.

Security infrastructure by Kashu

Stay safe. Stay informed.

Have a question about a transaction or need to report suspicious activity? We're here to help.

Contact Support